They should have more staff knowing that August is very busy. We 2 hours to get the car is madness.

Waited over 30 minutes on site, but the service attitude was acceptable

However, there were too few staff, resulting in slow service. I waited for two hours.

It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.