I changed 4 cars to get one good

o.moraru

Portugal

Reviewed: Thu, Jul 25, 2019

About SURPRICE RENT A CAR: 5.3 /10

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

About QEEQ: 7.0 /10

Full Size Van | Mercedes-Benz Vito or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Lilith Maria

Portugal

1 days rental

Reviewed: Fri, Sep 2, 2022

“Lisbon and Suburban Areas”

About SURPRICE RENT A CAR: 6.0 /10

However, there were too few staff, resulting in slow service. I waited for two hours.

Portugal

2 day rental

Economy | Seat Ibiza or similar

Reviewed: Mon, Jun 5, 2023

About SURPRICE RENT A CAR: 7.0 /10

The car was clean but the fuel tank wasn't full. The car company argued that it was same to same when the booking document clearly mentioned that it is full to full. The staff at drop-off was quite helpful

About QEEQ: 10.0 /10

The car company didn't follow the full to full fuel policy of Qeeq

Portugal

1 days rental

Mini | Peugeot 108 or similar

Reviewed: Fri, Aug 30, 2019

“Never again”

About SURPRICE RENT A CAR: 5.7 /10

Cannot recommend. We waited more than an hour and half to collect the car. The lady who then attended to us was ruse. They also charged us additional insurance even though we had hours which ended up costing more than the actual rental. The ca itself was fine but never again.

About QEEQ: 8.0 /10

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Thu, Jul 11, 2019

About SURPRICE RENT A CAR: 5.7 /10

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

About QEEQ: 8.0 /10