je me suis retrouvé à payer 147 € supplémentaires au montant prévu à cause de mes 25 ans...

Unorganized, made me buy insurance even after I had already bought it

The service is very good, but they inform you that the car you booked is no longer available. The available cars require an additional charge.

Car performance is good, and the service is excellent.

Picking up the car was quite troublesome. The first time, I wasn't even attended to because I arrived before the specified time (Is this common in downtown Paris stores?). The second day, since I refused to buy Europcar’s expensive full insurance, they gave us the smallest car in the same category. We had a lot of people and luggage, and despite repeated discussions, there was no resolution. Even when I asked the rental company for help, there was no progress. Meanwhile, larger cars of the same category were parked in the garage.

I would like to commend Clement who was at tge office when we collected the car. He called us after our plane had landed at Poitiers and as it was late we missed our train to Angouleme, but Clement went out of his way to wait for us to arrive which wasn't until 8.30pm - an hour and a half after our original pick up time. He spoke good English which was very helpful We noticed a couple of marks on the car but as Clement had told me to email any issues to the office we did this the following day and received a prompt acknowledgement which was very reassuring. All in all we were very happy with the service.

No issues