Very satisfied for one more time from EUROPCAR.

Rental process was quick and return was easy, but there was an additional €20 refueling service fee on top of the fuel cost as the car wasn't returned full

Couldn't get the car with the translated license

When I got there to pick up the car, they told me they didn't accept the translated version of the Chinese driver's license. After negotiating for two hours without any results, Zuzuche urgently helped me book another car. I am currently negotiating this issue with Zuzuche after returning home.

Terrible! I emphasized many times that I didn't need insurance since I had already bought it in my home country! They still insisted that because I was under 25, I had to buy an additional young driver insurance! The communication was difficult as everything was in Italian! Even though I showed them the entire policy from the rental platform stating I didn't need insurance, they forced it on me! When I contacted the rental platform later, I found out I was forced into buying it. What was the point of purchasing the insurance back home? Just to waste money? They even switched my car.

Everything went great

I used your customer service several times and was a quick and helpful answer. You surprised me very much both in price and in service. Thanks for everything.