La voiture était parfaite concernant son état et ses options, cependant ce n'était pas un van comme demandé, mais un monoplace avec 7 places. Nous avons adapté les bagages en conséquence, mais il manquait un peu de coffre.
Personne au comptoir. Plus de trois clients attendaient. Puis le personnel de Hertz que nous avons interrogé après 20 mn d'attente , nous a dit que c'était la même maison . Une honte
“It left me with a nasty taste. I felt I was cheated in a situation which I could not have avoid.”
About Thrifty:7.7/10
The big problem was after I dropped the car off. I left the keys in their office, on their desk. there was no one at the desk at the time and I thought this would be more convenient for them. There were staff from other car rental firms in the same office.
Because I left the keys on the desk and not in a box, I was fined 60 euros. There was no indication that this would happen in the documentation.
No harm came to the vehicle because.
My impression is that thrifty uses any means it can to extract more money from its customers.
About QEEQ:8.0/10
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Customer Service
Expérience agréable, voiture en très bon état
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