Very courteous approach and clear guidance to smooth collection.

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

Very good.

It's a small shop in an alley, but the service is excellent. They are very patient and give you plenty of tips.

The counter stuff is very helpful and polite, but can't communicate with English.

Fast response

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!