Excellent price but service at the counter was very poor in checking out and in returning the vehic
R.Kontra
United States
Reviewed: Sat, Aug 24, 2019
About Routes:7.0/10
Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.
The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.
About QEEQ:10.0/10
Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.
I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
“Your location is not at the airport as the other car rental place. I was told you are working on it”
About Routes:8.7/10
Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Excellent price but service at the counter was very poor in checking out and in returning the vehic
Relevant Reviews on Routes Chicago Airport
Marjorie Nelly
-
-
-
-
View more >Justin Purbeck
-
-
-
-
View more >J.Zolot
-
-
-
-
View more >L.Reeves
-
-
-
-
View more >C.Pitter
-
-
-
-
View more >