overall it is ok

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

To slow to pickup!

I made a reservation two weeks before and when went for pickup even they have the cars available they repeatedly saying those are not available and giving for others. They constantly saying to upgrade and trying to make me to pay more....I wish if they could have give available car based on their priority bookings and vehicle class then It will be good and they have given me dirty car and the condition was bad with some sensor lights on the screen

Counter staff were straightforward and helpful. But she kept pushing for extras, none of which I needed. A bit tiresome!

Very easy using to book the car. Good value. All went well and to plan. Thank you!