Very pleased

The instructions were very detailed, no hidden charges. They upgraded the vehicle for free.

First time renting a car abroad, many communication issues, but the staff remained very patient and explained everything clearly.

There was no Alamo at Vienna Airport on July 1, 2017, as they said it went bankrupt. Zuzuche did not inform us in advance.

Compared to North America, it's just okay. Most cars in Europe are diesel, which is common knowledge for the locals, so they might not emphasize it. For us, the same brand often wouldn't be expected to run on diesel. If there's a breakdown, support from European companies is virtually non-existent.

When picking up the car in a dark underground garage on level 2 or 3, it was hard to see the car clearly. As a result, I did not notice some tiny chips in the paint. When dropping off the car in a well-lit outdoor area, the staff pointed out a small paint chip and blamed it on me. I am very sure there was no collision or scraping in that area. This made the return process very unpleasant.