Easy to book, very pushy sales pitch, bit of scaremongering for insurance products
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United Kingdom
Reviewed: Sun, Aug 11, 2019
About Easirent:8.3/10
Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.
The most important thing was the great personal service given by the staff, including the person who picked my up and the guys I met at the office. Unlike some other rental companies I dealt with before discovering Easirent everything was upfront and straightforward . I have hired from you a number of times in the past and I will certainly be doing so in the future. Easirent is my first choice whenever I look for car hire.
“Cheap but you may not be able to pick up the car on time/ same day”
About Easirent:5.7/10
No cars were available at booking time for myself or another customer. I was told to call ahead later that day or come back the next day. A higher class car was however, available for the customer behind me, by which time I had to leave with alternative transport. Couldn’t help but doubt that better cars were available but not offered even though it wasn’t the customers fault.
“Once I found the pick-u location, everything went smoothly.”
About Easirent:9.0/10
I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating.
One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.
About QEEQ:10.0/10
See the comment about additional insurance - what a pain in the backside.
“nice and easy, great service. better than Blue motion.”
About Easirent:10.0/10
Was aided by Alan who was very helpful and engaging.
About QEEQ:10.0/10
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Easy to book, very pushy sales pitch, bit of scaremongering for insurance products
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