It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.
About QEEQ:8.0/10
Having the right terminal options on the booking otherwise no other issues.
Hertz at Malpensa airport poorly organised. Car over 1 hour late to pickup from booked time. Car was cleaned inside but outside was filthy and muddy when we picked up and only had 3/4 of a tank of fuel. We washed the car clean ourselves on the first day we picked it up. Disappointed
About QEEQ:10.0/10
Everything went smoothly and professionally with the booking of the car through EasyRentCars.
On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.
“Я не получил автомобиль который заказывал,при всём этом на стоянке компании они были в данное время”
About Hertz:8.0/10
Машина не превзошла мои ожидания,заказывал за год,получил другую,хотя вся стоянка была забита той маркой которую заказывал я
About QEEQ:9.0/10
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