Great

Satisfied

A decent car rental company with affordable prices. You only need a translated document to pick up the car. The model was in great shape with only a few thousand kilometers on it. I can't remember the exact mileage since it's been a few months, but the car was indeed very new!

It's been ten days and I still haven't gotten my deposit refund. And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.

Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

Probably the second time or more that I’ve used EasyRentCars. Comfortable with the platform, Explanation of insurance, selection of car etc. Looking forward to the next ride.

Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours