Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.

Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.

The car was fine it was as described. The problem was there was over an hours wait at Green Motion in picking up the car. The staff were apologetic but we have never waited this long to pick up a rental car before. Talking to other customers it seems this not unusual. Sorry , Cant recommend them to anyone else for this reason. They need to get more staff.

Total Failure. Vehicle was collected in the pouring rain and we had to trust that there was some damage on the plastic lip under the bumper. When the vehicle was returned there was apparently more damage to this plastic lip at the bottom of the bumper in the form of a 45mm scratch. I cannot see how anyone could distinguish the difference between what was apparently there already, which was not visible, and what is claimed has happened since the vehicle was in my care. I am certain that no damage occurred to the vehicle whilst it was in my care. Out of interest I phoned Kia in Edinburgh to see if the £277 which Greencar are claiming for this addition damage to the already damaged front plastic bumper lip was reasonable. The price for this component is £22.59p This is simply insurance fraud and I am currently taking legal advice for which i shall be claiming my costs unless the £200 of my excess returned to me immediately.

Waited almost 3 hours for car collection. Very difficult customer service staff, and very strange document outlining vehicle damage and possible damage to underside of car bumper: all of which would be chargeable up to £1250

Very disappointing. Would never use them again. The staff are totally ignorant.