The rental experience was good but it was really expensive with the -24yo taxes.

Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...

On the outgoing recording it started to wait at DOOR 9 Montreal airport. I did...I saw the van loading up people at door 7. If it wasn't because I raced out to the van, he would of gone off with out me. The gentleman at the counter was kind, but didn't greet me. He didn't even look me in the eye. He spoke a little too fast as in he had been repeating the same thing all day, but for me it was the first time I'd heard it. The whole process was quick and painless however. The car was outside and apart from giving me a faint direction on where the car was, I had to guess. I was told to press on the emergency button on the key to "hear" where the car was. The car was clearly cleaned in a rush. I understand Montreal had snow on the ground, but it looked like it had just been cleaned over with a dirty rag on the outside. The carpets were still a bit wet from somebody getting in and out of the car. The car was amazing. I am even interested in looking into it further. Great car, great mileage. The drop off was easy, except there was nobody outside directing where the cars and I had to take a guess what to do. Then I waited for over 10 minutes for somebody to come out and he didn't even noticed I was standing there in the 5C weather. Then I took the Navette back to the airport with a lovely gentleman.

I was pleasantly surprised with the great price> I will definitely book again if I go back to Montreal but with trepidation on what I may find...

I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!

The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)

Like: The manager was very good, upgraded my car, drove me to the airport
Dislike: young girl working when I returned was little snobby