Good, but not as smooth as most would like.

We booked SEAT ATECA SUV with high clearance, but got sedan SKODA Octavia low clearance car. This car not fit to our needs. Representative on desk was rude, and said if you do not want this car, do not rent, we don’t have any other car for you! Very bad for company reputation. Car was almost new, just 1000km on odometer, but was not clear full of dust. On pickup was really long queue we waiting 45 min before getting to desk. Drop off was fast and good.

Very professional

User-friendly and cost-effective

My first experience with Sicily by Car was great, this one was not. Vehicle was dirty and there was a smell of cigarettes. Car was damaged but I didn't care too much attention since I bought the insurance at the counter-

The pickup process was excruciating with a very kong wait. Literally no other company had queues as long as Sicily By Car. There were 3 reps working but with all the attempts to up sell on car type and size, insurance, accessories, etc, it took 4 times as long to check out. By the time we made it to the counter I just wanted our car so we could begin our holiday. After check out, everything with the car went fine.

Our flight arrived on time perfectly, but we spent one and a half hours cueing at passport control and we incurred in a £37.64 penalty for late pick up, even though we informed the desk staff throughout the delay. This was extremely unfair as it wasn't our fault being trapped cueing at passport control.

All fine