Good experience

The attitude was okay, but they pushed insurance sales and an extra $100 was charged. They said it was for emergency assistance in case of an accident, but we declined and still got charged.

This time Triffty pushed for insurance again. It was late, and I didn't notice, so I ended up buying road service. Later, I realized that Zuzuche includes it.

At the passenger pickup point in front of the terminal, a car arrives every 5 minutes. The driver was very enthusiastic and helped us load our luggage. It took 5 minutes to get to the rental place. There were three counters handling cars; the staff were very welcoming and finished the pickup procedures for us. They asked if we needed insurance. I presented the insurance I bought on QEEQ, which was the most comprehensive one. After checking it, they said it was fine and directed us to the backyard for the car pickup. In the yard, we showed our car pickup slip to the staff, who pointed to a range of cars and told us to choose any one in our rental category. We picked a newly washed car.

I arrived early and got the car, but I was charged an extra day's fee.

We had to pay an additional $13 fee per day for the privilege of allowing the spouse to drive the car. This is unacceptable and we will not rent a car from Thrifty anymore.