When I picked up the car from Europcar, there was no one to inspect the car with me, and the counter didn’t mention this. As a result, when I returned after driving for an hour to replace the car, they found new damage, but I had no evidence. This is a lesson learned; I will ensure to inspect the car first in the future.
The rental company did not inform us about needing to buy highway tickets when crossing borders. If you have no experience, it is easy to get fined without knowing.
At pickup, I couldn't get the car I reserved online. They gave me a more expensive car that was less practical. Everything else was fine. Pickup and drop-off were convenient.
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