The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.
Early morning arrival at San Francisco International Airport, the Hertz counter had no staff, and the lot did not have the advertised Toyota 4Runner or Grand Cherokee, only a Santa Fe with weak power and unstable chassis.
HERTZ's service is not great. They tried to upsell other services at pickup, which wasted time, and the prices are high. At drop-off, they wanted to charge $175 for cleaning because there was some sand in the car. Although they didn't charge in the end after some argument, it was an unpleasant experience.
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