Returning the car was very quick, just needed to refuel to full. There was some delay during pickup, but they directly upgraded the car to a seemingly more expensive model.
Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.
I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day
About QEEQ:9.0/10
Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all
On arrival everything was done to dissuade us from getting the van. We were told the roads where narrow, at our destination the locals scratched cars because they did not like hikers and then offered two other cars for 2x and 3x the price. Oh and the price was presented to us always by subtracting the money we had already payed for the original booking. Everything was fine in the end.
About QEEQ:8.0/10
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