Returning the car was very quick, just needed to refuel to full. There was some delay during pickup, but they directly upgraded the car to a seemingly more expensive model.
They sneakily include insurance in the rental agreement without informing you and charge your credit card after you return the car. The staff's service is poor, they can give you the wrong car and later notify you saying, 'We gave you the wrong car.'
I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.
About QEEQ:8.0/10
When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?
Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.
On arrival everything was done to dissuade us from getting the van. We were told the roads where narrow, at our destination the locals scratched cars because they did not like hikers and then offered two other cars for 2x and 3x the price. Oh and the price was presented to us always by subtracting the money we had already payed for the original booking. Everything was fine in the end.
About QEEQ:8.0/10
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