Unreasonable charges were applied. The car's wipers kept making noise, and they deducted over 300 euros from my credit for 2 days. Is 2700 RMB reasonable for this?
Complicated procedures, lots of people, extremely long wait time, and we rented a seven-seater but got a five-seater. It was so cramped! There was no way to fit our luggage.
The AVIS service staff had a very poor attitude. They wouldn't answer any of our questions and kept telling us to figure it out ourselves. When we asked why they charged us $650, the response was vague, just saying it was according to the order. The entire time, they had an indifferent expression. We had no choice but to pay the extra money. Moreover, we booked an SUV but received a sedan, making it impossible to fit our luggage and leaving us cramped.
Spent an hour finding the place, asked several people for directions. They gave a wrong address even though it's within Rome's train station. Didn't provide the reserved Mercedes GLA, got a Renault with numerous scratches instead. Price was double the agreed amount. The staff didn't take responsibility, simply asked me to sign. I found multiple scratches and dents and had to insist they were noted on the paperwork.
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