When picking up the car, they didn't give me a vehicle inspection form, so I recorded a video myself. When I returned the car, they gave me an inspection form and said there was a scratch on the trunk lid! They even sent it by email. I insisted on checking it in person before leaving, but the store said they didn't have time. Upon reviewing my pickup video, I saw the scratch was already there.
The service desk was always very serious, the attitude was very mediocre, and there was no Ford PMUA at all. They were just brushing us off. I will never rent from this company again. Everyone, please avoid this place. They even charged us an extra 200 euros before renting the car. It's better to rent from the airport. The attitude was really bad! Do you even know how to do your job? If not, then leave, alright!
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