Scheduled to pick up the car at 9 o'clock, the location is outside the airport, and the rental company will send a van to pick you up. Arrived at the airport before 8 o'clock, waited for almost an hour for their van to take us to the pickup location, by the time we got there, it was already past 9. Later, I couldn't rent the car because of an issue with my driver's license, which was my own problem, but if the van had arrived on time, I would have had enough time to cancel the order and avoid the loss. Also, even though they said they would send the van to the airport immediately, they actually wait until there are enough people to fill the van. An American who was waiting with me also waited for an hour. In the future, I will definitely choose to pick up the car at the airport.

Great, no hidden charges.

It was okay. A lot of people and slow paperwork, which is normal in Italy. But the car wasn't ready and had to be washed, causing me to wait an extra hour.

Very satisfied

Very satisfied, the actual car I picked up was a new car with just 700 kilometers on it.