I was completely clueless and just tried to balance between reviews and price, so I chose Hertz. It turned out to have the longest line when picking up the car. My broken English was not enough, but the staff patiently communicated with me using translation software.
Overall very satisfied, no pushy insurance sales. However, there was an issue during pickup. We booked a Pathfinder but were given a pickup truck, which didn't meet our needs. After communicating, we got a brand-new Kia minivan with only 629 miles on it. We drove over 3000 miles in 13 days.
The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?
I rented a Jeep on the website, but they gave me a Kia. Although the models are similar, I was still a bit disappointed at first. There was Chinese service in San Francisco, but the upselling took quite a long time. Nevertheless, picking up and returning the car was very convenient and quick.
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