Booking through Zuzuche allows communication with rental store staff in Chinese, but there were no Chinese-speaking staff available. Communication relied on English and translation. Previously, my claim regarding the cross-border fee was deducted in Canadian dollars from my card. However, the refund was issued in US dollars instead of Canadian dollars. Why wasn't the refund given back in Canadian dollars? I suspect an intentional profit from the exchange rate difference between Canadian dollars and US dollars. Zuzuche, can you clarify: If I made a deposit of 650 Canadian dollars at the rental store, will the refund be processed back as Canadian dollars upon release, or will it be converted into US dollars again?
I went there myself. The branch is very small and hard to find. They require a 1500 CAD deposit, not a pre-authorization. If you accidentally get on the highway or receive a ticket, they charge a 50 CAD administrative fee each time. The most critical issue was that the RAV4 I booked was unavailable, and they gave me a very old and shabby Altima. It made a loud noise at the back, as if the tires were not properly installed. They promised to replace it in two days, which disrupted my plans. However, when I went back two days later, they said the RAV4 still wasn't available. My wife got angry and said the car was too bad, only then did they give us a Camry. They said we could replace it on the third day. To avoid the same issue, I called ahead, and they finally had the car. The worst part of the story happened after I extended my rental and returned the car. They said the deposit would be automatically refunded after a month, but more than a month passed, and after several calls - the first time they said the finance department wasn't available, the second time they said it was noted in the system and would be processed, the third time a cleaner answered and said they would leave a note, and the fourth time they said their UK account was frozen and they didn't know when it would be resolved, so they couldn't refund my money. I can't believe such a terrible company exists in Canada.
Best rental company in town. a true hidden gem! Jamie is excellent as always. I wouldn't book anywhere else
About QEEQ:10.0/10
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