I waited for more than one hour to get my car. Not only there is a long line, your staff members left their posts one by one. Thank made the waiting longer. No explanation as to why.
About QEEQ:10.0/10
Do as you say, and say as you do. You will learn customers' trust.
“I won’t use Ace again and I’m really leery about QEEQ.”
About ACE:6.0/10
They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.
About QEEQ:8.0/10
The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.
It was a horrible experience. The first car had mechanical problems and was beat up and filthy. I took it back and they gave me another car which was also dirty so they vacuumed it. The girl left her cell phone in the car (she said) and harassed me claiming I stole it when I looked everywhere she said and couldn't find it. She found it when I returned the car (she said). I have no idea where it was. She didn't say. I will NEVER rent from them again.
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Customer Service
Phone contact from airport was difficult. Picking up and dropping off van at location was smooth.
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