The staff went to handle other matters (there was only one person), encountered a traffic delay on the way back, resulting in me picking up the car more than an hour late. This made my trip to Makaino Farm in the Tokyo suburbs a complete waste of a day as they stopped selling tickets at 2 PM due to their training. The staff's apology seemed sincere, but the customer service and management were full of excuses from the very beginning and were extremely perfunctory when discussing compensation. Completely untrustworthy.
- Customer service was very proactive in reaching out once the booking is confirmed. Along the way till the collection, there was regular touch point to finalise my booking to add snow tyres, etc rental etc
- Pick up at Airport which is very helpful. They were in contact to help me locate them
- No counter at the airport, handover was carried out at the carpark
- Handover was in Tokyo at my hotel which is very convenient
- Rather surprised and disappointed with the condition of the car. Rather old, lots of scratches and just look unappealing
- Performance of the car was average. The car lacks power and it is especially challenging in Japan's hilly condition
About QEEQ:8.0/10
Good platform to pull the available resources for customer. So it is good.
The car rental company service staff is very helpful and accommodating. Seeing that they weather is cold, he continuously looked after my well-being and asked me to wait in a car when he settled the handover procedures. The process was smooth and the staff was caring and thoughtful. Definitely will hire their services when I am back in Japan.
About QEEQ:10.0/10
I have been using Qeeq for car rental in my overseas trips and awesome service as always. The customer service officer is very prompt in responding to my inquiries and helpful in ensuring that my booking was well taken care of.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on 3723rentacar in Japan
Carl Hobbes
-
-
-
-
View more >Maurice Edie
-
-
-
-
View more >S
-
-
-
-
View more >M.Ling
-
-
-
-
View more >K.Seow
-
-
-
-
View more >