I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!
The service was just so-so, and the car wasn't a Corolla but a small SUV I didn't recognize. It ended up being my first time driving an SUV, and it was even a right-hand drive one, which was funny since I'd only ever driven hatchbacks or sedans before. Luckily, there were no scratches or accidents.
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