When I started looking on skyscanner, the deal was showing unlimited kms, when I went to carhood, they would not allow me even 20 more kms and they said they will not cancel the booking either and I will be losing my money. I was told pick up would be at 9, they came to pick up at 9:50. For almost an hour I was waiting out in cold for them to pick me up. I was going to take the car to Canberra for a meeting and hoping to leave at 9 in the morning, I eventually left at 11 because of everything with the booking and the rude behaviour of their staff. NEVER EVER booking through them again.
“Cheap and cheerful. I want pictures of repairs done, if I am to pay for them in the future.”
About CARHOOD:8.0/10
Counter staff very great. Very friendly. Car had lots of dings and scrapes. Every panel had some kind of problem. Do you charge the client for the body repairs, then pocket the money? It seems so. I think that is devious. Car smelt rather funny when sitting in the sun. Like mould or b.o. or similar. We booked a small car, but we drove a 7 seat SUV. We were happy, it was a nice car to drive, but if my wife was the driver, she would not be happy with the large size, as a small car was booked.
About QEEQ:9.0/10
Better is spelt without a h!! And I would like a reminder message a week or so before the car booking. Other than that all good.
I was unaware that Carhood was a careshare company. I would like to have known this. Although it was cheap, our car was old, worn on the inside and did not have features expected. (They rent cars up to 15 years old.) I worried that the car might break down at any time. Also, would have preferred unlimited mileage even though we did not go over the limit.
“Great value good friendly service. I was grateful for the airport drop off.”
About CARHOOD:9.8/10
Like: Car went well used little fuel and everything ran smoothly. Greater than expected. Dislike: Only the key was hard to use.
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Customer Service
Terrible
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View more >Dislike: Only the key was hard to use.