Type of the car, not the same that I paid for overall six out of ten

We reserved a Kia but ended up with a TOYOTA Yaris. However, the car was actually great to drive! Definitely worth the price. The verification process for beginner licenses was quick, and pickup was smooth. The car was very clean.

The Linate branch is excellent.

This car rental company is quite good and highly recommended. The guy at the counter spoke good English and was quite friendly. He recommended extra insurance but didn't push it after I informed him I had full coverage. The car pickup location is at a nearby station parking lot. The car was a new model with only 2400 kilometers, a FIAT500 hybrid, which was pretty nice and fuel-efficient, though it struggled a bit on hills. My dissatisfaction lies with QEEQ. Firstly, their app incorrectly located the return address at the company's rental counter, causing me to circle around three times in frustration. Secondly, QEEQ's customer service has significantly worsened since before the pandemic, which is disappointing. Your prices are similar to those of international websites, and I chose you for convenience. However, when I asked for assistance coordinating an earlier return time with the rental company, it would have been simpler to call them myself. Thumbs down to QEEQ.

Everything was going well until the drop off where they told me that the trunk cover was missing. The vehicle never had a trunk cover to begin with so now I have to deal with the company because they want to charge me €300 for a missing trunk cover that was never there.

Smooth