I rented a Ford but received an old Isuzu. The staff did not inform me or guide me to inspect the car before having me sign a document stating the car was in good condition. Having rented cars many times in Australia, I trusted this chain and later realized it was a big mistake. The rental process went smoothly, but a few days after returning the car, I received an email claiming I had scratched the car. I asked for photos of the car in good condition at the time of rental, but they said none were taken and that it's the customer's responsibility to confirm the car's condition. I was shocked, as other rental companies always provide detailed photos of the car during pickup. It seems here that once a customer is misled into signing, they can blame any damage on the customer? They charged 4600 for a 4cm scratch. Fortunately, I had full insurance, but it took a month to get reimbursed. I've rented cars many times in the US, Europe, and Japan, and this is the first time I've had such a terrible experience with an Australian rental company.
The counter is right inside Brisbane Airport. You go to the parking lot to pick up the car yourself. When returning the car, you just drop the keys in a box at the counter.
Like: We were upgraded to a better vehicle. Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.
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View more >Dislike: very little explanation on how to use the car. Since we were not familiar, it took some time to become acquainted.