Good until the bad expierience over the windscreen damage.

Overall service is good.

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

HERTZ is indeed a great brand, no upselling

We were informed that there were no cars available and that a vehicle had to be brought in from another location. After waiting for two hours (past noon), we were told the car would not arrive until 6 PM and that no other models were available. This essentially wasted an entire day for us. We eventually gave up on this rental company and rented a car from another provider.

There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.