Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.
This time the car pick-up experience was poor. I arrived at the store early and waited for over an hour with no car available. I had no choice but to settle for a sedan that couldn't fit my luggage. Later, I went to the airport to exchange it, but there were still no cars available, so I had to make do. While the staff at the store were polite, they couldn't resolve the issue.
Avis's service has consistently been excellent, much better than other rental companies. This time, the car was in an underground garage, and the staff helped drive the car up to avoid potential collisions downstairs—very thoughtful.
Very deceptive, didn't explain key payment terms. They talk about all the no-cost items, and when you sign, the printout is very faint. It looks like you're just signing for the car, but it hides $845 insurance fees. Lesson learned!
The major brand is reliable and straightforward. However, the originally reserved SUV was replaced with a business car, which wasn't as easy to drive.
About QEEQ:8.0/10
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great experience with a little hassle.
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