Ok

Overall quite good. The store at Madrid Airport in T4 is easy to find. If you land in T4S, be sure to take the shuttle to T4 to find the store. I wandered around T4S for a while... When returning the car, make sure to go slowly. If you drive too fast and miss the entrance, you'll end up at the parking lot's toll booth. Once you're there, you can't go back and will need to take another lap around. The actual car return entrance is a small, inconspicuous opening on the right before the toll booth.

The pick-up and drop-off processes were smooth, and the fee explanations were clear.

They promoted insurance.

There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.

Easy booking system

Closed when we arrived. Other staff very pleasant and helpful while we waited. Then the Kerry by Europcar staff member was helpful but drunk when serving us.