The car rental company doesn't have any Lexus vehicles. On two occasions, I didn't get a Lexus as expected, and I didn't see any in the parking lot. If you are renting a Lexus because of more luggage, be cautious. This time, they gave us a basic Mercedes A-class, which worked out since we had fewer people and managed to fit our luggage. However, being a basic model, the interior was all cloth. Unfortunately, it was a rainy day, and cleaning the dirt would be very challenging. We were charged a hefty cleaning fee (179 euros), and the matter is still under dispute. Fortunately, we have the car rental platform's support, and we hope they can help retrieve the unreasonable charges.

The flight was delayed by 2 hours, and when we arrived at the car rental company, we were told that the fully prepaid car had already been taken. In the end, we had to pay for an upgrade, which was quite frustrating.

Their attitude was terrible. When I requested the reserved car model, they started arguing with me.

Couldn't pick up the car. Amex card couldn't be used, and the chip UnionPay card also didn't work. Couldn't negotiate with the store and couldn't cancel the rental order. Wasted time and money. Really frustrating.

The car rental company's service was just okay. They charged 75 euros for cross-border and additional driver fees when picking up the car. What I was unhappy about was the 1800 euros deposit which still hasn't been released. Last time, I rented a BMW 3 Series and they only held 600 euros for a Jeep Compass.