Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.

Waited in line for 3 hours to pick up the car. There were fewer than 10 people ahead of me.

Overall, we were very satisfied with the car. It has a large space, and we were able to fit three 28-inch suitcases in the trunk.

The car was new, only 36 kilometers on it. Although I wanted a Ford Escape, I got a similar Hyundai Santa Fe, which was still good.

Didn't get the car booked. Gotten a "similar" size but thought it's smaller than what we originally booked.