No upselling, but the car given was too small. I booked a Renault but got a Kia hybrid, not sure what model. With 5 people and 5 suitcases, it couldn't fit anything else. Considered getting a bigger car, but the price doubled, so I decided against it. Spain really requires small cars; navigating old town streets and even regular parking lots is a test of driving skills and judgment. Another issue was that the trunk couldn't lock, not sure why. Remember to send the address when picking up the car; just head to the car rental parking lot. There was a traffic ticket and toll fee from Portugal; not sure how much of the deposit will be refunded.

The service was really slow. I had an appointment to pick up the car at 8 AM on June 6th, but only got the car around 9:30 AM. I rented the car for seven days, so if I picked it up at 9:30, I should have returned it before 9:30. However, they still required me to return it by 8 AM, and charged me nearly 30 euros for an hour delay.

Satisfied

Returned the car at night using self-service. Left the keys in the mailbox at the store entrance, and the return was confirmed early the next morning with the credit card preauthorization canceled. A fantastic experience!

RIP OFF One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family Then when I got to the counter I had the big up sell on everything which is another story Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end I will be taking this to the highest level with maximum exposure to avoid others being ripped off