Our car had two small scratches, about 3 to 4 centimeters, behind the headlight on the passenger side, likely caused by stones kicked up from the highway. The rental company mentioned that any damage might cost 2000 NZD. Due to my poor English, we first called the QEEQ New Zealand customer service. The representative, an English-speaking woman, listened to my description and advised me to call the rental company to report the incident (I didn't understand why it was considered an incident). When we returned the car a few days later, the rental company asked if there had been an accident. We clarified that it was just scratched. Eventually, they agreed it was a minor issue and did not charge us. However, the communication from QEEQ's customer service with the rental company was completely off because we never said there was an accident, only minor scratches.

予約していた車と別の車だったけど、同じような車だったので気にはならなかった。 元々車の傷が多いのが気になった。 お店が一方通行の道もあって注意が必要と思った。

文字化けが多かった。 使いやすくてまた使いたい。

Staff were excellent, very friendly and helpful

minor issues loading our details, but worked well after refreshing the page

Excellent customer service helpful & friendly.

The car was very old and bit dirty but drove ok.