Apex Melbourne Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Hamiltion O'Connor

Australia

Reviewed: Sat, Jul 20, 2024

About Apex: 4.0 /10

If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.

About QEEQ: 8.0 /10

Apex

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Apex Melbourne Airport

J.Hughes

Australia

25 day rental

Economy | Suzuki Swift or similar

Apex

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Apr 24, 2024

About Apex: 8.0 /10

The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly

About QEEQ: 8.0 /10

Worked well, communication good

d.cloud

Australia

6 day rental

Medium SUV | Mitsubishi Outlander or similar

Apex

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Mar 11, 2021

“Good value, excellent service”

About Apex: 10.0 /10

Brilliant value

About QEEQ: 10.0 /10

Convenient

B.Village

Australia

1 days rental

Economy | Hyundai Accent 2 Doors or similar

Apex

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Dec 17, 2019

“Great price and great service!”

About Apex: 9.7 /10

Absolutely top notch. We, unfortunately, had a couple of problems develop with the first car we were supplied out of Melbourne. Our first opportunity to address our concerns was when we reached Sydney. The fella who helped us out (Peter?) was exceptional. He was quick to recognize and agree with our two concerns and had us out fitted with a new vehicle right away. The efficiency of how we were dealt with was impressive and he even went well beyond the call of duty to help direct us properly towards our destination point. My wife and I drove away from this experience feeling truly valued as customers and we have recommended your firm to others already.

About QEEQ: 10.0 /10

I had no problems at all, that I can remember, with the booking process. We had a problem with the first car we received and using the web platform to address our problem was excellent. We were contacted in a very timely manner and were helpful in dealing with the problem.