just okay

It would be helpful if you would help us make an informed decision about whether or not to do the prepaid gas versus just filling it up. are Philip was only $17, because it was a hybrid. Had I paid for the pre-fill it would have been way more.

Signage was bad at AUS airport we went to car pickup location since thats where the signs pointed to. I had to return to the rental level where I waited in line for about 25 minutes. When I got to the counter the woman told me a cleaner went on lunch and I would have to wait an hour for one to be ready or I could get get a discounted upgrade that was ready now. I obviously objected and said my reservation time is now its not my fault things were not ready on your end. She found this unreasonable and said thats not how it works. Eventually she put me in a banged up Elantra with stained seats chipped windshield and several cracks. Last time I will use fox.

It took 2 1/2 hours to get through the car rental line. Hangry children everywhere. Not enough workers. It took longer to rent the car than fly from Colorado to California. That part sucked really bad!

I was given an older car due to fact that I rented through a third party vendor and the cost was much less than what they rent for.

I was happy with the customer service I received when picking up the car. The counter person was friendly and professional and the representative at the gate was very helpful in reviewing the car with me. Both made the process go quickly and got me on my way to start enjoying Vegas! Kudos to both representatives. The return went just as smoothly, the representative there was polite and professional, we walked around the car together and she printed out my receipt and told me what charges and credits to expect on my credit card. Overall great service. The only thing I wasn't happy with was having to take two shuttles from the airport to the car rental place.