The pickup and return procedures at the store were very formal, there were no hidden charges, the staff were very friendly, and they even upgraded the vehicle to a Fiat 500 small SUV.

Satisfied

Overall service was okay. The only bad thing was that we were given a new car (0 kilometers driven), but it came with an empty tank (virtually no fuel). We had to fill it up right after picking it up and then again before returning it. QEEQ is currently negotiating with the rental company about this issue and we are still awaiting the outcome. Returning the car with the same fuel level is nearly impossible (who can drive until the tank is completely empty?).

Very satisfied, the pickup and return process each took less than ten minutes.