The car pick-up process was quite fast.

Fairly satisfied

Forced to buy insurance or they wouldn't release the car. The customer called and negotiated with the local pickup guide, but the car rental staff refused to answer the guide's calls.

Not many people in line.

Pretty good overall. The front desk staff tends to recommend a lot of insurance options, but you can simply decline. A tip: if you unintentionally take a toll road without realizing it, make sure to check online. There's a website where you can pay within 5 days without getting fined, otherwise, you will get a penalty.