The car provided was very poor, and they charged 380 euros on the card. They gave a particularly dirty microcar that couldn't fit two suitcases.

It's okay.

After getting off the train, it was easy to find the rental store using Google Maps. However, the store staff mentioned that the insurance wasn't purchased from them, which took some time to sort out. Now I understand that QEEQ actually deals with car insurance. The insurance provided when renting through the QEEQ platform is actually QEEQ's, which takes business away from the store's insurance. In case of any incidents, the money held on the credit card would be claimed by QEEQ. We didn't have any issues, so I'm not sure how QEEQ's insurance will handle real claims. It's something to keep an eye on.

We had a very long wait to pick up our car in Florence. There was a long queue to get service.

I booked in Florence city center but failed to realize that they close at 12:30pm on Sunday. After a couple of hours of panic, my wife and I went to the airport car rental, after a few minutes, the staff managed to switch the pickup point to theirs and we were on our way. Very grateful to the staff are the Europcar rental at Florence airport, they helped us out a lot!!!!!!!