Convenient and quick

Overall, very satisfied with the service. The car was relatively new and clean.

When returning the car, they lifted the spare tire compartment to check, but the staff did not show us this check when we picked up the car. They thought we damaged the spare tire and we had to wait 15 minutes for a senior staff member to confirm it wasn't us. It wasted a lot of time and scared us. We've never had to check the spare tire when renting a car before, and they didn't mention it beforehand. This is very unfair.

Reservation desk staff were very nice and polite. Car was very comfortable and clean. Paid for a child's safety seat but only a baby safety seat available ( received a refund). Drop off very easy.

Qeeq site was easy to use and had a lot of helpful information.

Car booked was very old. I was expecting new car however 10 year old car which was driven more than 90k km was given. Car didn’t have auto lock or mobile charging or navigation facilities. At the time of arrival there was no body present at the counter. A boy came 15 minutes later who did not speak English & was bit rude.