Good service

The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!

The car rental company was very professional and friendly. However, they did not accept the insurance we purchased domestically. In case of any vehicle accident or scratch, they will directly deduct 5000 AUD for repairs. This is something to be aware of. Fortunately, we didn't encounter any issues, but if something happens, claiming this 5000 AUD through domestic insurance could be very troublesome!

Rented cars twice, booked different cars - one a large business car and the other a medium business car, but ended up with the same car both times. The price difference was 2000 RMB, and after 3 months of negotiation, I got a refund of 727 RMB. Can I swear now?

The rental process was very convenient. Just give them the order, driver's license, and translation, and it's handled quickly. When picking up the car, they directly tell you the location, and you can go there yourself—it's completely self-service. Returning the car is just handing over the keys, and no one checks the car. Very convenient.