Very satisfied, the car is new, spacious, and clean.

Waited in line for an hour and a half, ruined my original plans!

The line was very long, took almost three hours. When it was our turn, there were no cars available, waited for another hour. No place for family to wait, sat outside, child had a fever, told them but it was no use. Waiting outside worsened the illness, later spent over a thousand dollars for medical treatment. The front desk clerk was watching movies the whole time, worst customer service I've experienced in the US. After finally getting a car, a fault light came on after 20 minutes, had to go back to exchange it, reached the hotel at dawn. Is this really the second largest car rental company in the US? More like the second to last.

Waited in line for over an hour.

Long queues, no free upgrades. Poor experience!