Overall satisfied, but slightly disappointed not to get the reserved car model. The sedan was replaced with an SUV. The throttle lag of the MG is much greater compared to Toyota, very hard to get used to. It started slowly while making a U-turn at an intersection, almost blocking the car behind… I hope I won't encounter an MG model next time.

I reserved a Kia Carnival, but initially didn't buy full insurance. The short blonde woman who assisted me had a bad attitude throughout the process. They gave me a huge Staria, which I later found to be too large, so I decided to purchase full insurance. The vehicle is very large and consumes a lot of fuel, but that's not the main issue. Being a front-wheel drive and not a 4WD, it's very heavy, and struggled to go uphill on gravel roads in Australia. It was very dangerous and slid back several times. On three occasions it got stuck, and we spent a lot of time pushing it out. Overall, the experience was not very good.

Very convenient and simple. This was my first perfect car rental experience.

Very good

Service was professional. It was my first time renting a car abroad, so I was quite nervous and had some communication issues, but it was easier than I thought.