Frankfurt-Prague-Budapest-Vienna-Munich-Interlaken-Strasbourg-Frankfurt

Waited in line for over an hour

Service staff recommended purchasing unnecessary products

The staff was very enthusiastic and patient in explaining. Although there was no Chinese service, the lady at the counter tried her best to explain in a way that even my poor English could understand the gist. However, I was slightly dissatisfied because the car I selected was not available, and I was given a car of a lower grade.

I booked a 320 on the website, but at the store, they insisted on giving me a 1.2T Skoda Fabia because I was under 25. The rental fee was not reduced, and I was forced to purchase full insurance and prepaid fuel.

Although there were few staff and I had to wait in line for an hour, the female employee was very patient.