I arrived at the Global Drive rental office at 7:30 AM. There were two staff members present; one was assisting a customer while the other was doing nothing. I waited in the queue for about 20 minutes before the idle staff member attended to me.
The service staff were unfriendly to Chinese customers and their English was poor. They insisted we upgrade our car and pay extra to switch from a manual Ford Focus to an automatic, adding full insurance which cost over 320 euros.
The store was terrible; they seemed to give Chinese customers a hard time. The Chinese person in front of me also had to pay extra. They refused to accept Chinese translations, KIDA international driving permits, and the international permits provided by the rental platform. It wasn't an issue with the translations but rather their way of forcing you to buy full insurance. If the license was not valid, they shouldn't have rented the car to us. However, they required us to buy insurance after renting the car, indicating that they lure customers with low car prices on the website and create various issues during pickup. I often rent cars with an international license in Europe and the US without problems. In Germany, I've never had issues with other companies, but this store caused trouble the first time I tried to rent.
Quite patient, there were two staff members, and the queue time was not long.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Buchbinder FRANKFURT AIRPORT
Everley Evan
-
-
-
-
View more >Barret Sander
-
-
-
-
View more >Todd Southey
-
-
-
-
View more >Crystal Service
-
-
-
-
View more >Ursula Partridge
-
-
-
-
View more >