Originally booked a Chevrolet convertible but got an upgrade to a better Mustang. The car was new with powerful performance and a loud roaring engine. Very impressive!

The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.

I returned the car less than 30 minutes late, but they charged me an extra $30. This is unreasonable. I can understand paying proportionally for the extra time, but this rental policy is unacceptable. I've rented cars overseas many times and never encountered this situation.

Early morning arrival at San Francisco International Airport, the Hertz counter had no staff, and the lot did not have the advertised Toyota 4Runner or Grand Cherokee, only a Santa Fe with weak power and unstable chassis.

Overall, it was quite good. The process of picking up the car was smooth, but there was some disagreement over the rescue insurance.